Booking Terms and Conditions
We require a deposit of £100 per week (non-refundable) to confirm a booking. The balance is due no later than eight weeks prior to the start of your holiday. An acknowledgement will be sent by return. Prices quoted are in pounds sterling.
On receipt of your completed booking form and deposit we will send a receipt for the payment and confirm your booking. The balance is payable 8 weeks prior to your holiday commencing.
If you have to cancel your holiday we will endeavour to re-let the cottage. If we are informed in writing at least 8 weeks in advance you will only lose your deposit. If it is not possible to re-let the cottage the cancellation charges will be as follows: 8 to 5 weeks prior to arrival – 50% of holiday cost, 5 to 2 weeks prior to arrival – 75% of holiday cost and 2 weeks prior to arrival – 100% of holiday cost.
We strongly recommend you take out your own holiday insurance.
Cottages are let weekly, access days vary for each cottage. Check-in time is between 4.00 p.m. and 5.00 p.m. If you are going to arrive later than this, you must let us know in advance. Please report to the reception on arrival where our staff will show you the cottage and hand over the keys. Please vacate by 11.00 a.m. the following week to give us plenty of time to prepare for the next guests. Please leave your key at reception on departure.
Pets are welcome by arrangement at £15 each per week. Guide/support dogs will not be charged for. Pets are not allowed in Gairn Cottage. Dogs must be kept on a lead in the Playground Area. Owners are responsible for the cleanliness and hygiene of their pets. A dog waste bin is located by the car park.
Linen / Laundry:
Linen and towels are provided in each cottage. Extra bedding/pillows are available on request. A fully equipped laundry room is provided for your use. Donations towards the cost will be appreciated. Please use the Ecover detergent and softener we supply.
Electricity / Heating:
No extra charge will be made for this.
All parking areas are level with easy access to each cottage. Please load and unload next to your cottage before moving your vehicle to the permanent parking area.
Smoking is not permitted in any of the buildings.
Breakages and Damage:
In the event of an accident causing breakage or spillage please inform a member of staff as soon as possible. Guests will be liable to pay for any repairs or extra cleaning incurred during their stay. Please leave the cottage clean and tidy when you leave.
We will not accept responsibility for loss or damage to personal property.
This must not exceed the number stated in the brochure for each cottage. It may be possible to accommodate extra persons with advance notification.
We have a store of extra equipment available. Please request the use of these on the booking form.
Telephones are provided in each cottage. You will be able to make and receive calls for which you will be billed at the end of your stay. Please pay at reception on departure.
Help and Assistance:
A member of staff is usually available between 10.00 a.m and 12.00 noon, Monday to Friday in the reception office. Please ask here for advice / information or help needed with any problems that may occur during your stay.